3 April 2020

Business and community support for each of the three North of Tyne local authorities



Northumberland Business Hub: https://www.northumberland.gov.uk/coronavirus/Support-for-Businesses-coronavirus.aspx#grantfundingandloans

Northumberland has set up a Business Hub with a specialist team to offer advice and help people gain government grants and loans during COVID-19. 2,500 businesses have applied so far for business support grants of £10K and £25K

The business hub provides links online to register for grants and loans, for small businesses, retail, leisure and hospitality businesses, and larger businesses in Northumberland.


Northumberland County Council is supporting the volunteering networks and community groups that have been rallying support across Northumberland in response to COVID-19.

If you want to volunteer or represent a community group and would like support, contact them online at Northumberland Communities Together: https://www.northumberland.gov.uk/coronavirus/Northumberland-Communities-Together/volunteers.aspx

They have offered links online to volunteers offering practical help to go shopping for food, calling and listening to people who may be on their own, or providing transport. Any other suggestions of practical help are welcomed!


Newcastle City Council has set up a dedicated webpage for COVID-19 help and advice to businesses and the community: www.newcastle.gov.uk/coronavirus


Newcastle City Council is working with a range of partners, including NE1, NGI and the NE Business Growth Hub to ensure businesses get fast access to funding and support during COVID-19, through its business support service.

It has paid out £8.4 million so far in support to around 450 businesses in Newcastle.

Newcastle City Council is encouraging businesses to register online for this support, here: https://www.newcastle.gov.uk/services/public-health-wellbeing-and-leisure/public-health-services/coronavirus-covid-19/support-business-coronavirus


Newcastle City Council’s CityLife Line guides the people most in need to support available during COVID-19.

Its priority will be to help those most vulnerable residents who have been contacted by the NHS as being among the 1.4million individuals most vulnerable to the virus.

This help is available by telephone on 0191 277 8000 or online, here: https://www.newcastle.gov.uk/services/public-health-wellbeing-and-leisure/public-health-services/coronavirus-covid-19/citylife

CityLife Line is also where people wanting to offer practical help will have their contact details taken and reviewed. If an organisation in the voluntary sector requires their support, their details will be passed to that organisation who will contact them directly if they are required.



North Tyneside Council has asked people to apply online for help to gain small business grants during COVID-19: https://my.northtyneside.gov.uk/category/1428/coronavirus-covid-19-small-business-grants

Businesses in North Tyneside can apply for a government funded grant if their small business meets one of the following criteria:

  1. Small business grant funding: £10,000 grant to properties with a rateable value of up to £15,000 that are in receipt of small business rate relief
  2. Retail, hospitality and leisure grant funding: £10,000 grant to eligible properties with a rateable value up to £15,000, or a £25,000 grant to eligible properties that have a rateable value of over £15,000 and less than £51,000


North Tyneside Council is already helping those most in need through its COVID-19 Support Hub telephone hotline: 0345 2000 101.

Its priority will be to help those most vulnerable residents who have been contacted by the NHS as being among the 1.4million individuals most vulnerable to the virus.

Here’s a link online: https://my.northtyneside.gov.uk/news/26270/support-hub-launched-those-most-risk

Its dedicated helpline is for those in need of immediate help and support and who can’t call on family, friends, neighbours or carers.

It’s part of their plan to shield North Tyneside’s most vulnerable residents who are living in their home without support from others, by providing non-clinical help.

The opening hours for the COVID-19 support hub are Monday to Friday, 8am to 5pm, and is available via TEL: 0345 2000 101 or emailing contact.us@northtyneside.gov.uk.